Repairs, Service, and Battery Backup

PRTC-Full_Customer_Service_Support

Peoples Rural Telephone Cooperative works hard so you will receive excellent service without interruptions. But occasionally, weather and other minor problems may cause temporary interruptions in your telecommunications service. That’s why we offer the following tips for you to review when you do have an interruption in your service. But don’t worry, our service specialists and repairmen are expertly trained and available when you need them.

If you have a repair request...

Simply contact our business office during regular business hours.

606.287.7101 | 877.814-7101

If you have an emergency after hours...

Dial 287-4801 (or 611) and a repairman will be dispatched as soon as possible.

606.287.HELP | 611

At PRTC, your reliable telecommunications connection is our number one goal!

#1
Do what you can to locate the problem.

If you can, begin to isolate where the problem may be. It will help PRTC professionals resolve the problem more quickly.

  • If you have customer-owned equipment and/or wiring, disconnect to see if the trouble clears. If we make a service call to your premise and determine that the trouble is caused by your equipment, a premise visit charge will be added to your account.
  • Check all phones to ensure that they are hung-up properly.
  • Check phones to determine if trouble exists on all phones or just one.

#3
Make sure you have an Inside Wire
Maintenance Plan.

A PRTC Maintenance Plan is your protection against costly, unexpected repair bills. A nominal monthly fee - just $1.25 per month -- ensures repairs to station wiring, jacks, and equipment purchased from PRTC at little or no cost to you.

Battery Backup Information

PRTC phone service is provided over our state-of-the-art fiber optic network and requires electric power to operate. To avoid disruption of phone service during a power outage and to maintain the ability to connect to 911 emergency services, PRTC supplies a backup battery free of charge. This battery is maintained by keeping the Gigacenter plugged into a regular outlet at all times.

The backup battery lasts at least eight hours on standby power and should provide approximately six hours of talk time. The backup battery does not provide power to any services other than phone. Home security systems, medical monitoring devices, routers and other equipment will not run off this backup battery.

Battery-Backup