Repairs, Service, and Battery Backup
Peoples Rural Telephone Cooperative works hard so you will receive excellent service without interruptions. But occasionally, weather and other minor problems may cause temporary interruptions in your telecommunications service. That’s why we offer the following tips for you to review when you do have an interruption in your service. But don’t worry, our service specialists and repairmen are expertly trained and available when you need them.
If you have a repair request...
Simply contact our business office during regular business hours.
If you have an emergency after hours...
Dial 287-4801 (or 611) and a repairman will be dispatched as soon as possible.
At PRTC, your reliable telecommunications connection is our number one goal!
Battery Backup Information
This is a reminder that your home phone service is served by our state-of-the-art fiber network and it requires electrical power to operate.
Unless you have a battery back-up on your phone, if you lose power, you will also lose home phone service, including your ability to call 911 emergency services.
Backup batteries are available from many retailers, including Amazon. PRTC sells backup batteries and offers two options: 8-hour battery - $100 24-hour battery - $165
Be advised, that any battery backup you purchase may not be capable of providing power to any services other than voice.
Even with a battery backup, security systems, medical monitoring devices, routers, and other equipment may not work in a power outage.