Repairs, Service, and Battery Backup
Peoples Rural Telephone Cooperative works hard so you will receive excellent service without interruptions. But occasionally, weather and other minor problems may cause temporary interruptions in your telecommunications service. That’s why we offer the following tips for you to review when you do have an interruption in your service. But don’t worry, our service specialists and repairmen are expertly trained and available when you need them.
At PRTC, your reliable telecommunications connection is our number one goal!
Battery Backup Information
PRTC phone service is provided over our state-of-the-art fiber optic network and requires electric power to operate. To avoid disruption of phone service during a power outage and to maintain the ability to connect to 911 emergency services, PRTC supplies a backup battery free of charge. This battery is maintained by keeping the Gigacenter plugged into a regular outlet at all times.
The backup battery lasts at least eight hours on standby power and should provide approximately six hours of talk time. The backup battery does not provide power to any services other than phone. Home security systems, medical monitoring devices, routers and other equipment will not run off this backup battery.